Questions before joining?
Here are the most common questions about KeepUp Academy, the free guide, membership, and helping a loved one.
Quick answers
Who is KeepUp Academy for?
KeepUp Academy is for older adults who want calmer technology support and families who want to help without taking over.
Do I need to be good with technology?
No. Lessons are written in plain language and use real-life examples like texts, emails, passwords, and account alerts.
Can I buy this for a parent or grandparent?
Yes. The Gift Membership page explains how the membership can support a loved one.
What happens after I join?
Members should start at the Welcome page, then use the Member Library as their dashboard.
Is the free guide still useful if I do not join?
Yes. The free guide gives a simple first step for spotting suspicious messages and verifying safely.
What is included in membership?
Membership includes Online Safety Basics, real-world scam examples, printable resources, family support guides, monthly scam alerts, and account safety tools.
What should I do if I clicked a suspicious link?
Stop interacting with the message, do not enter more information, change exposed passwords from the official site, and contact the company directly if money or account access may be involved.