Fake utility shutoff call
"This is the disconnection department of Pacific Gas & Electric. Your account is 60 days past due in the amount of $487. A crew is en route to your address to disconnect service within the next two hours. To prevent disconnection, you need to make a payment immediately. We can only accept payment via prepaid card today — please go to a CVS or Walgreens and purchase a $487 reload card."
What not to do
- Do not pay any utility bill with a prepaid card, gift card, or wire transfer.
- Do not give your account number or credit card to anyone who calls you about your utility bill.
- Do not feel pressured by the 'crew on the way' threat — it's a scam tactic.
Safer next step
- Hang up. Call your utility company directly using the number on your actual bill or their website.
- Real utility companies send written notices weeks before any shutoff. They do not call demanding same-day payment.
- If you're behind on a bill, your utility has hardship programs and payment plans — ask about them when you call.