Scam Alert · November 20, 2025 · Source: FTC

Social Security suspension scam calls

Social Security numbers cannot be 'suspended.' This scam relies on people not knowing that. The caller may use a robotic voice or claim to be a federal agent. They ask you to confirm your Social Security number, date of birth, and address — everything needed to steal your identity.

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What it may look like

Fake Social Security call

"This is the Social Security Administration. Your Social Security number has been suspended due to suspicious activity in Texas. To resolve this issue and reactivate your number, please confirm your Social Security number, date of birth, and current address. If you do not verify, your benefits will be permanently terminated within 24 hours. Press 1 to speak with an agent now."

What not to do

  • Do not give your Social Security number to anyone who calls you.
  • Do not press '1' or any other button to 'speak with an agent.'
  • Do not call any number left in a robocall message about Social Security.

Safer next step

  • Hang up. Social Security numbers cannot be suspended. Anyone who says they can suspend yours is lying.
  • If you have questions about your real Social Security account, call SSA directly at 1-800-772-1213 — that number is on ssa.gov.
  • Report Social Security scam calls to the SSA Office of the Inspector General at oig.ssa.gov.

Family discussion prompt

Memorize this together: 'Social Security numbers cannot be suspended. Anyone who says they can suspend mine is a scammer. I hang up and call SSA at the number on ssa.gov if I want to verify anything.'

Source: FTC Consumer Alerts. KeepUp Academy summarizes and republishes plain-language guidance for older adults; we are not affiliated with the FTC.